Publishing Content For A Device Does NOT Equal New Audience
I have been immersed in digital media for over 17 years. And, although the digital world has evolved at rapid speed most recently, my main goal has always stayed the same: deliver content when, where and how people want it. Then, monetize the content via advertisements, subscriptions and ecommerce.
Traditionally, media companies have a large database of content that meets the needs of one mass audience, and it’s no secret that most traditional newspaper organizations have a strong foothold in the 50+ age group. The newspaper creates a piece of content, and then delivers that content on multiple platforms. This is driven by a “let the brand do the work” mentality.
Here’s the problem. Building content for one mass audience doesn’t work anymore. Placing the content on smartphones and tablets that is pulled directly from your print newspaper and website, doesn’t mean you will all of a sudden attract a new and younger audience that’s using these devices.
Younger audiences expect news and information built specifically around their likes and dislikes. More so, they expect it to be structured to meet the different digital platforms.
Let me give you an example from my own company. When we moved existing web content to smart phones, we found it met the needs of our current print and web audience of 50+, yet we weren’t reaching a new and younger audience. The traditional newspaper subscribers want convenient access on smart phones to the exact same stories as in print and online – just shorter versions of those stories.
With the iPad project, we decided to take a completely different approach. We looked at design and content differently in an effort to reach a younger demographic, that we knew was extremely active on iPads. We weren’t trying to satisfy/grow the current traditional 50+ demographic that made up our print/website brand.
For the iPad app, we started with a design that was very graphical and that categorized information around typical interests of a 35-45 year old. We developed original content and we curated existing content to focus on providing entertaining information as well as news. We were developing content around a specific audience, rather than driving the effort around the specific device.
Early results have been positive. We continue to build a new audience that is very different than the traditional newspaper reader. Our iPad app users are more engaged, spending on average approximately 11 minutes for every visit. They are heavy users in the evening, from 6-10pm. The majority of users fall in the 25-45 age group. At least 60% of the iPad app content is still being created by our existing ‘traditional’ content center, but a separate iPad production team is curating it. Our original content offering, in addition to the curated content, has proven to be very successful at building a new and younger loyal audience. However, must continue to grow this audience to a size that rivals our other online efforts, in order to call this a true success story.
This being said, we know it’s time to cater to the traditional newspaper audience as well, as they too are purchasing iPads and consuming news on them. We’ll give this audience what they want by providing a format similar to the structure of a news focused product. It will still take advantage of the technology but in a fashion that is consistent with expected content for the traditional audience. Call it an interactive newspaper.
In the end, when looking at the early successes of our current iPad app product, we’ve learned our challenges go beyond apps and devices when delivering news to reach new audiences. We can’t build one content database and deliver it on multiple platforms. Whether its iPads, smartphones, online, or print, we must continue in our iPad app curated and original content mindset, by building content for specific audiences and specific platforms.
Doug Bennett 